Return Policy
We want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.
Returns
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You may request a return or exchange within 7 days of receiving your order.
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To be eligible for a return, the item must be unused, unopened, and in its original packaging.
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Products such as personal care or herbal items cannot be returned or exchanged once opened due to hygiene and safety reasons.
Return Process
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Email us at info@nisalaayu.com with your order number and reason for return.
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Our support team will review your request and provide return instructions.
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Once your return is received and inspected, we will notify you about your refund or exchange eligibility.
Refunds
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Approved refunds will be processed within 7–10 business days to your original payment method.
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Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.