Shipping Policy

Thank you for visiting and shopping at Nisala Ayu Natural. Below are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping (Sri Lanka)

  • Orders are processed within 1–3 business days after payment confirmation.

  • Deliveries within Sri Lanka typically take 3–5 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

International Shipping

  • We currently offer international shipping to selected countries.

  • Delivery times may vary based on destination and courier availability (usually 7–14 business days).

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

Shipping Confirmation & Tracking

  • Once your order has been shipped, you will receive an email with a tracking number.

  • Tracking information may take up to 24 hours to update.

Shipping Charges

  • Shipping costs are calculated at checkout and may vary depending on location and order weight.

  • Free shipping promotions may be offered occasionally and will be clearly mentioned on the website.

Delays

  • Delivery delays can occasionally occur due to weather, customs clearance, or courier service issues.

  • We appreciate your understanding and patience in such cases.